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Sunday, 18 November, 2018,04:33

Nationwide Telstra failure … again


EXCLUSIVE INVESTIGATION

Telstra is again scrambling to restore a national outage that has left bank customers unable to use eftpos or ATMs.

The outage, which began on Friday, continues to affect businesses in Victoria, NSW, Tasmania and the ACT on Saturday morning, including a number of taxi companies, a Telstra spokesman said.

“Our team worked through the night to re-establish connectivity through the replacement of faulty vendor equipment,” a Telstra spokesman said.

The spokesman said it was a “good idea for people to carry cash.”

The outage comes days after an issue affected access to some Telstra apps and the company’s website, including cloud services, including Kinglake Ranges News.

Yesterday, the telco giant confirmed the problem is affecting its machine-to-machine (M2M) data services, impacting devices that employ cellular connections.

“We are currently experiencing an issue with some enterprise customer machine to machine (M2M) data services, which is impacting services including EFTPOS Devices and ATMs,” the telco said in an online statement. “We apologise for the inconvenience and hope to resolve the issue as soon as possible.”

It comes just days after the telco suffered a separate outage affecting its cloud services.

The outage affected a number of Telstra’s online features including access to Telstra.com, MyAccount, Online Billing, the Telstra 24/7 app, Telstra Consumer Webmail and some Telstra Wholesale apps.

“We have seen some improvement on the issue impacting some machine-to-machine data services, including eftpos and ATMs, however we are still working on full restoration,” the spokesman said.

Telstra has advised customers in the past customers “go and dig their own trenches, call and call 1100 Dial Before You Dig,” and run the cables themselves.

“The issue has our highest priority and we apologise for the impact it is having on customers.”

 

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